Customer Returns & Exchanges

1. Download the proper PDF returns form and a check list which also includes the return label. Choose from the list of links below.
2. Print your checklist, address label and your returns form. Fill out and...
3. Put the packing list inside of your package with the item(s) to return. Tape the label on the package.
4. Ship your package to us using a trackable form of shipping, for example UPS or FEDEX.

Please send all items purchased from our mail order, call center or website to:

Teva Returns Department
4880 Colt Street
Ventura, CA 93003

If you purchased this item from any other source click on the link below:

Click here for Retail Returns

Downloads

Mail Order, Call Center and Website Customer Returns:

Check List
Return Form

To view these PDF files, you must have Adobe Acrobate Reader installed

Hours of Operation

Monday - Friday, 6am - 5pm MST (GMT-7)*
Phone: 1-800-367-8382
Fax: 1-928-779-6004
customerservice@tevasandals.com

Please allow up to 15 business days from the date we receive them for your return to be processed.

All non-defective returns must be free of all wear and tear. Any item returned that does not meet the requirements will be returned to the customer.

Click Here for a check list for your return.

FAQs?

How can I make a return or exchange?

I have a pair of Tevas and the store where I purchased them won't let me exchange them. Can you help me?

What is the warranty for Teva, and how does this work?

* Greenwich Mean Time -7 hours. Please note that Arizona does not observe Daylight Savings Time.